Scope
This policy applies to luxmedical.co and communications sent directly to LUX Medical through this website. LUX Medical is a healthcare management services organization. It is not the medical practice providing treatment.
Independent medical practices in the LUX network maintain their own patient privacy notices. Those notices—not this website policy—govern protected health information handled in connection with clinical care.
Information we collect
You may choose to provide your name, organization, work email, phone number, audience type and a general description of your inquiry. When you submit the contact form, that information is stored in LUX Medical’s website system so the appropriate business team can review and respond.
Our hosting and security providers may automatically process technical information such as IP address, browser and device type, referring page, pages visited, dates and times, and diagnostic or security events.
Do not send patient information
Luxmedical.co is not a patient portal or a secure channel for medical records. Do not submit patient names, dates of birth, diagnoses, claim numbers, medical records or other sensitive health information through this website or ordinary email.
For clinical care or a patient referral, use the secure intake pathway provided by the appropriate medical practice. The LUX Medical Contact page directs clinical inquiries to SpineLUX intake.
How we use information
We use information to respond to business inquiries, evaluate management or physician-partnership opportunities, route administrative and referral questions, operate and improve the website, protect the site from misuse, and meet legal or regulatory obligations.
We do not sell personal information submitted through this website.
When information may be shared
Information may be shared with service providers that support website hosting, email, security and business operations; with professional advisers; with a managed practice when needed to route your request; during a corporate transaction; or when disclosure is required by law or reasonably necessary to protect rights, safety or security.
Third parties process information under their own terms and privacy practices where applicable.
Cookies and third-party links
The site or its hosting providers may use essential cookies, logs or similar technologies for security, performance and basic functionality. You can control cookies through your browser, although some features may work differently.
Links to managed practices and other third-party websites are provided for convenience. LUX Medical does not control their privacy practices, content or security.
Security and retention
We use reasonable administrative and technical safeguards appropriate to the information we handle. No online transmission or storage system can be guaranteed completely secure.
Information is retained only as long as reasonably needed for the purposes described here, to maintain business records, resolve disputes, enforce agreements or comply with law.
Your choices
You may ask about personal information you submitted, request correction or deletion when applicable, or opt out of marketing communications. Some records may need to be retained for legal, security or legitimate business reasons.
This site is not directed to children under 13, and LUX Medical does not knowingly collect personal information from children through it.
Changes and contact
We may revise this policy as our website or business practices change. The date above identifies the latest version.
Questions or privacy requests may be sent to hello@luxmedical.co.